Introduction: First Rate Travel Services is a joint venture between the Bank of Ireland and Post Office™ Ltd to provide outsourced foreign exchange solutions. Originally made up of 35 people, the firm now employs 240 staff in permanent roles, plus some 50 to 60 temporary staff. First Rate Travel Services’ largest customer continues to be the Post Office, although the company has a growing number of other corporate clients.
Challenge: HR Director, Joe Healy, first joined First Rate Travel Services in 2004, with a remit to develop the company’s HR function. One of the first areas he turned his attention to was the company’s need for an electronic HR system. At the time, the HR function was using a combination of spreadsheets, paper files, soft files and databases: the solution was neither sustainable nor scaleable. The firm urgently required a flexible system of workflow, which would enable automation and streamlining of manual processe. Click here to read more…
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